FAQ About Shein

What is Shein's return policy? Shein
one year ago | gizem

What is Shein's return policy?

Shein's return policy outlines the guidelines and procedures for returning items purchased from their online store. While the specific details of the return policy can vary depending on your location, here are some general aspects of Shein's return policy:

  • Return Eligibility: Shein generally accepts returns within a specified timeframe, typically within 45 days from the date of receiving the order. The items must be unworn, unwashed, undamaged, and in their original condition with all tags and packaging intact.
  • Non-Returnable Items: Certain items may be excluded from the return policy due to hygiene reasons or other restrictions. These may include items such as lingerie, swimwear, earrings, and personal care products. It's advisable to check the specific return policy for your location to determine which items are non-returnable.
  • Return Process: To initiate a return, you typically need to submit a return request through your Shein account or contact Shein's customer service. They will guide you on how to proceed with the return and provide instructions on packaging the item and obtaining a return label, if applicable.
  • Return Shipping: Shein usually provides a prepaid return label for eligible returns, allowing you to return the item without incurring additional shipping costs. The return shipping method and carrier may vary depending on your location.
  • Refund or Exchange: Once Shein receives and processes your return, they will typically issue a refund to your original payment method. The refund amount may exclude any shipping fees paid during the initial purchase. In some cases, Shein may offer the option for an exchange instead of a refund.